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Conditions of Use

Terms & Conditions

Warehouse

Unit 2/5 Plath Close,
Portsmith, 4870
Cairns Australia
ABN: 49 851 900 136

Hours

Open Hours: Monday -Friday, 9.00am to 5.00pm & Saturday 9.00am to 12.00pm (GMT+10)
Closed Sunday and Public Holidays


Ordering

Phone orders 07 4031 6244
Fax your completed order form 07 4031 6544.
Mail your completed form to us, referencing/enclosing your form of payment. P.O. Box 265 Bungalow, QLD, 4870

Order online at this website www.cheflink.com.au


Shipping

Local Orders around the Cairns will delivered by Chef Link or a courier of your choice.
All orders outside Cairns attract shipping costs.
Minimum order value for FREE delivery in Cairns City is $80
Most Uniform orders are shipped via Australia Post.
Any in stock items will ship within 2-3 business days.
Some item may be shipped directly from our suppliers.
Other shipping options are available on request.


Payment Options

We accept MasterCard, Visa, Amex and PayPal.

Credit card payments may be processed when orders are placed.
A $15.00 service charge shall apply for any returned check.

Embroidery & Special Orders

Your logo can be embroidered on any garment. We prefer that you email your artwork in a JPEG format, along with your Pantone/PMS/Madeira colors (if applicable), to sales@cheflink.com.au. Your logo will remain on file for any future orders.

There is a one-time digitising setup fee: $55.00 (cost subject to change). (Additional charges may be incurred if you make changes or adjustments to the logo that require re-digitising. Please call for more details.)
If required, we can send you a sample sew out at no cost to you. This is provided for your approval prior to embroidering your garment.
Each standard size logo is $9.90 incl GST (Logo prices vary depending on stitch count.)
The cost for one line of embroidery is $7.70 incl GST.
Give your coat an international flair with the addition of embroidered flags.
The price for each embroidered flag is $11.00.
Please allow 10-14 business days, plus appropriate shipping time, for delivery on all embroidered and special orders.
Embroidered items/special orders are non-returnable.


Sizing and Measurements

Click here to view our sizing charts.

These measurements do not refer to the actual measurements of the garments. The garment will be larger than the body measurements in order to provide for comfortable movement.
To get the best fit, stand straight and relax.

Chest: Measurement is taken from the fullest part of the chest/bust with your arms down.

Waist: Measure around your natural waistline above the hips.

Hips: Measure around the fullest part of the hips.

Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.

If you have any questions about sizing, please call the Customer Service Department at 1300 316 244.


International Orders

Chef Link does not ship to destinations outside Australian mainland, Tasmania and Torres Strait Islands. If you require items to be shipped overseas your own courier/shipping must be pre-arranged.


Back Orders

Chef Link carries large inventories in stock, however, occasionally, a shortage will occur. It is our policy to fill back orders as soon as the merchandise is available, unless otherwise specified. Some backorders may ship directly from our suppliers to speed up order processing and minimise freight.


Return Policy

Chef Link will gladly accept any brand product we have supplied, which has not been worn or used, damaged, altered or laundered, and is in its original packaging with swing tag attached, within 1 months of invoice date (Excludes discontinued items, which are those products not pictured in our current catalogue and/or marked 'While supplies last' on the website). We do not accept returns for items special ordered from other vendors or items that have been embellished. Returns by Australia Post should be addressed to: Chef Link P.O. Box 265 Bungalow QLD 4870.

Embroidered/Trimmed items are non-returnable.

Customers are responsible for return shipping charges, which are not refundable.

All returns are subject to a minimum 15% restocking fee.

There are no returns on close-out specials or discontinued merchandise.


Pricing

All prices subject to change without notice. Sizes 4XL and up incur an additional $5 charge.


Product Display

While we have made every effort to display the colors of our products as accurately as possible, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor's display of any color will be accurate.


Limitation of Liability

Chef Link makes no representation or warranties express or implied, to customers concerning item purchased, including without limitation, any warranties regarding merchantability or fitness for a particular purpose or use. The total value of any liability of Chef Link in any cause of action shall be strictly limited to the aggregate dollar amount paid by the customer to Chef Link for the purchase under the purchase invoice. In no event shall Chef Link be responsible for any indirect, special, incidental or consequential losses or damages concerning the items purchased.


PRIVACY POLICY

Chef Link

1. We respect your privacy
(a)     Chef Link respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b)    "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information
(a)     Chef Link will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b)     You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c)     Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information
(a)     Chef Link collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information
(a)     Chef Link may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b)     Chef Link may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information
(a)     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b)     We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c)    We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Chef Link, www.cheflink.com.au, www.cheflinkexpress.com.au, its customers or third parties.
(d)     Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
(e)     If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(f)     By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal  information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information
(a)     Chef Link is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
(b)    The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information
(a)    You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at sales@cheflink.com.au.
(b)    We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy
(a)     If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 2/5 Plath Close, Portsmith, Queensland, 4870. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy
(a)     Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website
(a)    When you visit our website When you come to our website (www.cheflinkexpress.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(b)     Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook. These ads may appear on this website or other websites you visit.
(c)     Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Chef Link is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.